info@amazingrelations.co.ke 0742 724459
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Privacy Policy

Your privacy matters to us. Here's how we handle your data.

Last updated: March 11, 2026

1. Introduction

Amazing Relations ("we," "us," or "our") operates the website amazingrelations.co.ke and provides relationship counseling, e-book sales, blog content, AI chat support, and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our website, you consent to the practices described in this policy. If you do not agree, please discontinue use of the site.

2. Information We Collect

2.1 Information You Provide Directly

  • Account registration: Name, email address, phone number, and password when you create an account.
  • Counseling bookings: Session preferences, scheduling details, and any notes you provide during intake.
  • Purchases: Billing information, M-Pesa phone number, or card payment details when purchasing e-books or services.
  • Contact forms: Name, email, and message content when you submit a contact or inquiry form.
  • Newsletter subscription: Email address when you subscribe to our newsletter.
  • Testimonials: Name and review content if you voluntarily submit a testimonial.
  • AI Chat: Messages and queries you send through our AI chatbot feature.

2.2 Information Collected Automatically

  • Device & browser data: IP address, browser type, operating system, device identifiers, and screen resolution.
  • Usage data: Pages visited, time spent, referral URLs, click patterns, and navigation paths.
  • Cookies & similar technologies: Session cookies, authentication tokens, and analytics trackers (see Section 8).

2.3 Information from Third Parties

  • Google OAuth: If you sign in with Google, we receive your name, email address, and profile picture from Google.
  • Facebook/Meta: If you interact with our content on Facebook or Instagram, Meta may share limited profile information with us in accordance with their platform policies.
  • Payment processors: M-Pesa (Safaricom) and I&M Bank provide us with transaction confirmations, references, and payment status — but we do not receive or store your full card number or M-Pesa PIN.

3. How We Use Your Information

We use the information collected to:

  • Provide, operate, and maintain our website and services.
  • Process and fulfill orders, bookings, and payments.
  • Create and manage your user account.
  • Send transactional emails (order confirmations, booking reminders, password resets).
  • Send newsletters and promotional content (only with your consent; you can unsubscribe anytime).
  • Respond to your inquiries and provide customer support.
  • Improve our website, services, and user experience through analytics.
  • Share blog posts and content to our social media platforms (Instagram, Facebook, X/Twitter, TikTok, Threads).
  • Detect, prevent, and address fraud or technical issues.
  • Comply with legal obligations.

4. Counseling Confidentiality

We take the confidentiality of counseling sessions extremely seriously:

  • All information shared during counseling sessions (virtual or in-person) is strictly confidential.
  • Session notes, recordings (if any), and personal disclosures are never shared with third parties without your explicit written consent.
  • Exceptions apply only where disclosure is required by Kenyan law, such as imminent risk of harm to yourself or others, or a valid court order.
  • Our counselors adhere to professional ethical standards and codes of conduct.

5. Payment Information

5.1 M-Pesa Payments

When you pay via M-Pesa, we initiate an STK push to your phone. We store the M-Pesa transaction ID and confirmation status for order fulfillment. We never store your M-Pesa PIN. Payment processing is handled by Safaricom's Daraja API.

5.2 Card Payments (I&M Bank WebPay)

Card payments are processed securely through I&M Bank's iVeri payment gateway. Your card details are entered directly on the bank's secure page — we never receive, process, or store your full card number. We only receive a transaction reference and payment status.

6. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information. We may share data only in these circumstances:

  • Service providers: Trusted third parties that help us operate our business (payment processors, email services, hosting providers). They are contractually obligated to protect your data.
  • Social media platforms: When blog posts are auto-shared to our social accounts (Instagram, Facebook, X, TikTok, Threads), only publicly visible blog content is shared — no user personal data.
  • Analytics: We may use Google Analytics or similar services that collect anonymized, aggregated data to improve our website.
  • Legal requirements: If required by law, regulation, legal process, or governmental request.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

7. Social Media Integration & Meta Platforms

Our website integrates with the following social media platforms for content sharing:

When we publish blog posts, a summary with a link and featured image may be automatically shared to these platforms. This sharing involves only public blog content — no user personal data is transmitted to these platforms through our integration.

If you interact with our content on these platforms (like, comment, share), the respective platform's privacy policy applies to that interaction. We encourage you to review:

8. Cookies & Tracking Technologies

We use the following types of cookies:

  • Essential cookies: Required for the website to function (session management, authentication, CSRF protection).
  • Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics). These collect anonymized data.
  • Preference cookies: Remember your settings and choices (e.g., language, theme preferences).

You can control or disable cookies through your browser settings. Note that disabling essential cookies may affect website functionality.

9. Data Retention

  • Account data: Retained for as long as your account is active, plus 12 months after deletion request for legal compliance.
  • Transaction records: Retained for 7 years as required by Kenyan tax and financial regulations.
  • Counseling records: Retained for 5 years after the last session, in accordance with professional standards.
  • Newsletter subscriptions: Until you unsubscribe.
  • Analytics data: Aggregated data may be retained indefinitely; identifiable data is deleted within 26 months.
  • AI Chat logs: Retained for 90 days for service improvement, then automatically deleted.

10. Your Rights

Under the Kenya Data Protection Act (2019) and general best practices, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data (subject to legal retention requirements).
  • Restriction: Request that we limit the processing of your data in certain circumstances.
  • Portability: Request a machine-readable copy of your data.
  • Objection: Object to processing of your data for direct marketing purposes.
  • Withdraw consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us using the details in Section 14.

11. Data Deletion Requests

You may request the deletion of your personal data at any time. To do so:

  1. Email us at amazingrelations.ke@gmail.com with the subject line "Data Deletion Request".
  2. Include your full name and the email address associated with your account.
  3. We will verify your identity and process the deletion within 30 days.

Upon deletion, we will remove your personal data from our active systems. Some data may be retained in backups for up to 90 days and in legal/financial records as required by law (see Section 9).

If you signed up or logged in using Facebook or Google, deleting your data with us does not affect your account on those platforms. You can also manage your data directly through Facebook Settings or Google Privacy Settings.

12. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically. Continued use of the website after changes constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

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